The best fabricator or installer will starve unless they have effective:
Lead Generation
Sales
Sales Management
Overhead Management
Accounting Services
Human Resource Development Systems
Inventory Systems
Quality Systems
Safety Systems
Seeking to enhance your operation? Consider talking with a MARBLELIFE Franchise consultant about how you might enhance your business results. What is your greatest need?
Lead Generation How are you generating your business today? Referral or Marketing? Most businesses gravitate in one direction. MARBLELIFE franchisees benefit from a variety of sources ranging from internet, print media, cross-marketing, product retail distribution in addition to referrals. Low how this company continues to be the fastest growing stone, tile and grout service provider in North America.
Sales How effective are you at closing the deal? If you are operating on a referral basis you should comfortably close 80% of your jobs or better. Operating on a marketing basis 65% or better. If you are not attaining these levels a sales process and style review might be of assistance.
Sales Management In order to get big you need to constantly identify the next set of responsibilities to systemize and hand off to a team member as you grow. As you give up control you need to establish easily measured metrics to track the successful completion of key objectives by each position. Without these you are operating on a wish, prayer and little luck. Big business is rarely based on luck. Sustainable growth requires measurements and management systems. If this does not describe you give us a call and we can begin working with you to develop a plan to transition your business systems? MARBLELIFE franchisees benefit from ongoing business coaching, as well as access to like-minded individuals seeking to grow their businesses in non-competing markets.
Overhead Management As markets expand and contract managing overhead remains an important task. Allow it to mushroom and you risk falling during tough times. An objective eye can often identify areas of waste that can be addressed with a different approach.
Accounting Systems Paper and Pencil? Memory? Inhouse accounting? Outside book-keeping? Whatever your process if you are not able to review a true and accurate profit-and-loss statement, balance sheet and cashflow statement you are missing the ability to follow and adjust to problems while their still sneaking up on you.
Human Resource Development Systems Can't find people? Can't keep people? Frustrated with the fact that you are constantly training your next competitor? In most cases the problem has little to do with the employee market and a lot to do with your processes and policies. That's good news as with a little introspection and a committment to change one can get this important area under control.
Inventory Systems Material costs getting away from you? Do you know where your inventory is going? If you do not control and track your inventory you are likely suffering spoilage and waste. You do not need nefarious employees to suffer a loss. Rather the simple act of employees seeking to perform their work in a manner that is easy for them may introduce inefficiencies that are easily avoided with a little recognition and training.
Quality & Productivity Systems How do you handle errors? Do errors trigger team training as an opportunity to strengthen your team and enhance your productivity? How are you rewarding your employees? Do you see the work expanding to fill the time? Or do your reward systems encourage independent drive amongst your team to constantly get better as they learn and improve systems and efficiencies. Who drives your productivity you or your team? Learn how to unleash your team. Understanding the balance between you and your team and its impact on productivity.
Safety Systems Been visited by OSHA yet? Its only a matter of time. OSHA is self-funded. which means that when they arrive they are motivated to find something wrong to pay for their visit. Are you ready? Do you know the easy things? MSDS available? Hazcom Manual up to date? Who is your safety coordinator? Where are your safety records? When was your last monthly safety meeting? Struggling with keeping up with the preparation requirements? We can help. Consider NTC's OSHA safety program designed to provide pre-packaged OSHA training segments with monthly reminders and record assistance systems. Inexpensive, simple and ready when we are.
Don't let your size or business age serve as an excuse to put off developing your business systems in preparation to support your growth while enabling you as the owner to continue to have a life. and enjoy the benefits of business ownership.